Introduction
This Privacy Policy applies to the official website of Neptune Polymer Group (the “Site”), operated by Zhongke Neptune (Beijing) Mud Technology Co., Ltd. (“we”, “us” or “our”). We process your personal information in accordance with the Personal Information Protection Law of the People's Republic of China and other applicable laws.
Please read this Policy carefully before using the Site, submitting an enquiry or contacting us.
1. Information We Collect
When you submit an enquiry through the Site, we collect the information you provide:
- your name or form of address (required);
- your telephone number (required);
- company name, region, strata type, product of interest and requirement description (optional);
- the page address from which you submitted the form (to identify the source of the enquiry).
We do not collect personal information unrelated to the purposes below, and we do not ask for identity documents, bank card numbers or other sensitive personal information.
2. How We Use the Information
We process the information for the following purposes:
- to contact you, understand your project requirements and provide product selection, mix design, quantity estimates and quotations;
- to arrange delivery of samples, product brochures, test reports and other materials;
- to conduct after-sales technical follow-up and improve service quality;
- to confirm information with you by phone, SMS or email where necessary.
We will not use your personal information for marketing unrelated to the purposes above, and we will not sell your personal information to any third party.
3. Cookies and Similar Technologies
To remember your language preference, the Site stores a functional cookie named i18n_lang in your browser. It is used only to keep your language selection on return visits and is not used for advertising tracking or cross-site profiling. You may delete or reject cookies through your browser settings, although this may affect language switching.
4. Retention and Location
Your enquiry information is stored on servers located in the People's Republic of China. We retain it only for as long as necessary for the purposes above; two years after an enquiry is closed, we will delete or anonymise it, unless laws and regulations provide otherwise or you have given separate consent.
5. Sharing, Entrusted Processing and Disclosure
We do not sell your personal information. We will not provide your personal information to third parties except in the following circumstances:
- where logistics or communications service providers are engaged for delivery or SMS notification and are required to process the information only on our instructions and under this Policy;
- where disclosure is required by laws, regulations or compulsory requirements of judicial or administrative authorities;
- where we provide it to a third party you designate after obtaining your separate consent.
In the event of a merger, division, asset transfer or similar transaction, we will require the successor to continue to be bound by this Policy; otherwise we will obtain your consent again.
6. Your Rights
You have the right to access, copy, correct, supplement and delete your personal information, to withdraw your consent and to request an explanation of our processing rules. Please contact us using the details at the end of this Policy; we will respond within 15 working days. Withdrawal of consent does not affect processing already carried out on the basis of consent before withdrawal.
7. Information Security
We use access controls, encrypted transmission, least-privilege access and audit logs to protect your personal information against unauthorised access, disclosure, alteration or loss. No internet environment is absolutely secure. If personal information is leaked, altered or lost, we will notify you and report to the competent authorities in accordance with the law.
8. Protection of Minors
The Site is intended for engineering and business customers and is not directed to minors under 14 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us for deletion.
9. Updates to This Policy
We may update this Policy in response to business changes or legal requirements. The updated Policy will be published on this page with a revised date. For material changes to the purposes, methods or categories of processing or to your rights, we will provide prominent notice and obtain consent again where required by law.
10. Contact Us
Personal information processor: Zhongke Neptune (Beijing) Mud Technology Co., Ltd.
Address: Daxing District, Beijing, China
Tel: 4006-110-178
Email: 932725500@qq.com
Last updated: 19 October 2026